We have now uploaded all Items for Sale from the old database and are experiencing some problems.  We apologize for these and please ask you to be patient with us.  This is the biggest migration we have ever done with TTP being based on a computer language (Pearl) that was invented in 1977 and last updated in 1998.  That being said we want to apologize for the issues created and promise you to work as hard as we can on fixing them.

Here is a list of the known problems and what we are doing about them. We will keep this list updated so please check here first.


Duplicated or Missing Listings


  • Some of these were created by the Migration and we are rolling those back today (09/11).  

    Resolved


  • Other duplicates have been created by Sellers relisting an item on a 10c relist day or similar without deleting the first listing.  This is an issue about bad data in the old database.  We are asking Sellers to remove those to avoid later disappointments.  The easiest way to do this is to sort them by Sale Title in your Items for Sale page -


    This is up to Sellers and will send out dedicated emails on how to do this next week (and there are help pages here)


  • 347 Items for Sale did not migrate as they failed some tests like not having a Price set.  We are reviewing these by hand and will contact the Sellers if we cannot fix the problem.

    Resolved




Issues with Listings


  • Images missing

    Some images were not ported correctly. 141 images were corrupted on the old Server and could not be rescued.

    Resolved


  • Listing shows both large and small photos or not the right photo as Main Photo (the one that shows in Search)

    We are looking into this to see if we can change that on our end. Sellers can also do some of this on their Listings, for example, set the Main Photo.

    This is up to Sellers and will send out dedicated emails on how to do this next week (and there are help pages that explain all of this)


  • Bad characters in Titles and Descriptions

    For example “HW’s 1996 Tall Ryder Yellow “Rocky Mountain Rescueâ€Collector”

    We will remove a lot of these via Database Queries next week.


  • Better searchability

    We suggest to Sellers to assign their Items for Sale and add Conditions for item and packaging and mark Lots as such. This will show items more often for sale and make the Search Filters on the Marketplace more useful for Buyers. We will email buyers tips on how to do this and this will take a while.

    This is up to Sellers and will send out dedicated emails on how to do this next week (and there are help pages that explain all of this)


  • Some Items that are marked as shipping to All Rest of the World do not show in Lower 48 States

    This is a bug in our system as these items should show to all Buyers regardless of where they are. We have identified the problem and will fix this on Monday, 09/11.

    Resolved


  • The migration added Wanted Ads

    They were treated the same in the Database as Items for Sale so unless we would read them all we were not able to delete them. We have since deleted around 400 of them, if you see one please flag it.

    Resolved



Other


  • The total number of items for sale on TTP on the top of the Marketplace is not correct.  We will fix that this week.

    Resolved


  • Links for Items for Sale on Member Showcases show the number of items for sale by that Member but the link does not work yet.  We will fix that this week.

    Resolved