We love to hear from you if certain features do not work or you cannot log in. Here are some tricks on how we can help you faster & better.
If you have problems logging in please also check that your caps lock is off and you're entering your login information accurately.
It is incredible how often it solves various problems to clear your computer's cache. There are two ways of doing this -
(1) Here's an external article on how to do it on all major browsers.
(2) If that does not close your PC or phone down and restart it.
We ask you to do these two steps first before contacting us with technical issues. If they do not sold it screenshots or a quick video help a lot as well. Here some external resources on how to do those -
- Recording your screen on an iPhone or iPad
- Recording your screen on an Android phone
- Taking a screenshot on any Mac or PC