We love to hear from you if certain features do not work or you cannot log in.  Here are some tricks on how we can help you faster & better.


If you have problems logging in please also check that your caps lock is off and you're entering your login information accurately.





It is incredible how often it solves various problems to clear your computer's cache.  There are two ways of doing this  - 


(1) Here's an external article on how to do it on all major browsers.
(2) If that does not close your PC or phone down and restart it.  



We ask you to do these two steps first before contacting us with technical issues.  If they do not solve your problem take screenshots or a quick video help and add them to your ticket (green Contact hobbyDB button here on the page).


Here are some external resources on how to do those  -