We want to ensure the best possible experience for our buyers, so when unexpected issues occur, a return or refund is an option. 


Refunds

Given our unique payment policy that keeps buyers safe, refunds and partial refunds are a breeze. Here are the details: 


What we cover 

Our refund policy covers the following scenarios... 

Prior to shipment 

  1. Cancelation (with the exception of pre-orders, which are "all sales final") 
  2. Seller is unresponsive for more than 7 days after the order is placed
  3. Seller doesn't have the item that was originally purchased 

Post-shipment

  1. Order never arrives 
  2. Order ships to the wrong location and shipping information provided by the buyer is correct
  3. Item arrives in worse condition than described in the seller's original listing
  4. Incorrect item(s) arrives 

Requirements

We do have a short list of requirements in order to issue a refund. 

Prior to shipment

  1. The buyer must reach out prior to the item shipping 

Post-shipment

  1. If a buyer complains of damage, we require photos of the item and the shipping box it arrived in
  2. If a buyer receives the incorrect item, we require a photo of the item received and the shipping box it arrived in
  3. The buyer must reach out for damage or incorrect item claims within 5 days of receiving the item



Returns

Sometimes a return is the best course of action. Here are the details: 


What we cover 

  1. The incorrect item arrives
  2. Item arrives in significantly worse condition than described in the seller's original listing

Requirements

  1. Regardless of the reason for a return, to open a return case, we require photos of both the item and the shipping box it arrived in
  2. The buyer must reach out with a return claim within 5 days of receiving the item 

Refunds for returns are applied once the item arrives back in the seller's possession in the same condition in which it was delivered to the buyer. Return shipping will be paid for in cases where the issue was determined to be the fault of the seller. 



If you wish to open a case for either a refund or return, please reach out to us at support@hobbyDB.com and we can assist right away!





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