We take the protection of our buyers seriously at hobbyDB. Instead of having lengthy, winding buyer protection policies, we have one big policy that works to keep our buyers safe from fraud. Our payment policy.
We do not pay our sellers until the buyer's item(s) is confirmed as delivered and in the condition specified by the seller in their original listing.
This is achieved because of our unique payment process. When a buyer places an order, we immediately collect the payment, but hold it in a safe account until the seller successfully fulfills the order. Only until the order is successfully delivered and in satisfactory condition do we pay the seller.
There is one exception involving order shipped without tracking information. We will pay out our sellers for orders that are shipped without tracking after 4-weeks for domestic shipments, and 8-weeks for international shipments based on the "shipped at" date unless we hear from you (the buyer) within the applicable timeframe.
Issue with an item you received? Check out our refunds and returns article.
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