hobbyDB Buyer Guarantee

Buy on hobbyDB with confidence.

Feel safe when purchasing from a seller on hobbyDB with our
buyer guarantee

 

icon-shop Did you change your mind?

No problem, it happens to the best of us! If you change your mind and no longer want the item you purchased, you have five days upon receipt to ship it back to the seller. You’ll receive a full refund minus the cost for shipping it back.

 

 

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Didn’t get what you ordered?

If you receive an item that significantly varies from the original description, we will reimburse you immediately. Simply send the item back to the seller, and we’ll take care of the rest, including the return shipping costs. Just make sure to buy your items through the hobbyDB secure payment system, and you’ll be covered by our buyer guarantee.

 

 

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Need to make a return? You can return an item in three easy steps:

1. Shoot an email to our customer success team at tressa@hobbydb.com.

2. If the seller requests, and if your complaint is resolved in your favor, simply ship the item back to the seller as quickly as possible.

3. Once the seller receives your item, you will receive a full refund.

 

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If you ever have any questions, we are here to help. Simply send us an email at tressa@hobbydb.com and we’ll be in touch.